Frequently Asked Questions (FAQs)

What is Sa Botiga Provisions?

Sa Botiga Provisions is a Mallorca-based yacht and villa provisioning company, offering comprehensive supply solutions for superyachts, charter boats and luxury properties.

We specialize in high-quality sourcing, fast response times, and reliable deliveries across the island.


Where do they operate?

We are located in Palma de Mallorca and deliver throughout the island, including marinas, private villas and event spaces.


Who do they work with?

We work with captains, chefs and yacht crew, charter brokers, yacht managers, agencies and managers of luxury properties who require a reliable provisioning service in Mallorca.


Procurement Services

What type of supply do they offer?

We offer a full range of provisioning services for yachts and villas, including:


Can they get special or hard-to-find products?

Yes. We regularly handle international, niche, and specialty products through our established network of suppliers. Lead times may vary depending on availability.


Do they cater to specific dietary requirements?

Yes. We supply organic, gluten-free, vegan products and other products adapted to dietary needs upon request.


Do they offer flowers and presentation items for guests?

Yes. We can arrange flowers, table centerpieces, and personalized welcome packs according to your needs.


Orders and Process

How can we place an order?

You can place orders through:

  • Our online platform: sabotig.es
  • Excel templates or standard yacht provisioning formats
  • Email or contact our team directly

What information do you need for a first order?

For yachts, we typically require vessel details, location/mooring, delivery time, and billing information. New customers will be required to provide a Certificate of Registration (COR).


Can you work with our order formats?

Yes. We are flexible and can adapt to your spreadsheets, templates, or standard procurement formats.


Deadlines and Availability

How far in advance should we place the order?

We recommend a minimum of 24 hours' notice. However, we understand operational requirements and will do our best to accommodate requests with shorter notice.


Can they handle urgent or last-minute orders?

Yes. We specialize in fast and short-notice procurement, subject to product availability.


Do you offer pre-provisioning services?

Yes. We can fully provision yachts and villas before the arrival of guests or owners.


Delivery and Logistics

Do you deliver directly to yachts?

Yes. We deliver directly to the ship at the dock, at the indicated mooring, subject to port access and security conditions.


Do you deliver to villas or event venues?

Yes. We deliver to any address in Mallorca, including villas and private event spaces.


What happens if our itinerary changes?

We understand that schedules may change. Please inform us as soon as possible so we can adjust the delivery accordingly.


Do they cover the entire island?

Yes. We offer service throughout Mallorca. Additional charges may apply depending on distance and logistics.


How do you guarantee quality during delivery?

All deliveries are made with refrigerated vehicles and under strict cold chain controls to guarantee the freshness and integrity of the products.


Prices and Payments

How are prices structured?

Prices reflect current market conditions, especially for fresh and seasonal products. Our goal is to offer competitive rates without unnecessary markups.


Can you provide a price list that is indicative of your prices?

Yes. We can provide indicative prices or supply lists upon request.


What payment methods do you accept?

We accept major credit cards and cash. Bank transfers can be arranged in advance for authorized customers.


Do they offer credit accounts?

Yes, for regular customers and subject to approval.


When will we receive the invoice?

Invoices are normally issued within 24 hours of delivery.


Work with Us

Will we have a dedicated point of contact?

Yes. You will work directly with our local team, ensuring smooth communication and fast response times.


What makes Sa Botiga Provisions different?

We combine local knowledge, agile decision-making, and competitive pricing with a close and flexible approach as a family business, offering a professional service without unnecessary complexity or extra costs.


How to Get Started

How can we start working with you?

Simply contact us through our website or by phone. A member of our team will get in touch to discuss your needs, deadlines, and delivery details.

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